Home > Manufacturer Benefits > Support Agent Services

Take advantage of additional UL client support services

Updating and managing product data can get overwhelming, especially as compliance requirements grow in size and complexity. Our client support agents have the technical expertise to answer your questions, provide recommendations and explain aspects of retailer requirements that may be confusing. Our enhanced packages include additional data entry, advanced reporting and liaison services.


Find the Client Support package that best fits your needs

Bronze client support is included in standard and premium subscription plans.
You will always have the opportunity to upgrade to the Silver or Gold support package if your data management needs change.


Advanced Reporting and Liaison Services

  • Includes all services of Bronze and Silver, plus:

  • Product process tracking & follow-up

  • Unlimited VOC, CAS, Hold, Waste/Hazard, Battery, Transportation Reports

  • Proactive product maintenance with direct retailer and WERCSmart internal team communication

  • Active monitoring and direct notification of retail requirement changes

  • Product on-boarding and item set-up assistance with retailers


WERCSmart Data Entry

  • Includes all services of Bronze, plus:

  • Data registration input from start to finish

  • On-hand management of holds, updates and re-certifications

  • On-demand UPC, WPS ID, & Status reports


Direct Phone and Email Support

Agent-guided basic account management (i.e. account creation & updates, holds & re-certifications, mergers & acquisitions)

Compare subscription plans

Look at what people are saying about their dedicated support agent.